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Young Merton Together

Children and families shaping services

Our children’s trust services and organisations have a longstanding commitment to listening to the voice of children, young people (CYP) and families. This ambition has been expressed in every one of our Children and Young People’s Plan since they were first published. 

Our Children and Families’ Voice Framework 2017-19, follows on from our ‘User Voice Strategy’, which ran from 2014-16. The framework restates our commitment to ensuring that users are central to our approach to supporting children and families. It also refines our five commitments to ensuring that our approach is the most effective it can be; explicitly recognising the voice of families in the context of our refreshed Wellbeing Model and “Think Family” approach, which looks to enable families to manage their own affairs and strengthen their own resilience. Our five commitments are as follows:

  • Delivering our Participation Promise: Providing opportunities for all children and young people to influence Merton the place.
  • Child focused: enabling children and young people who are service users to influence improvement to our systems, services and processes. These changes will improve things for all service users.
  • Delivering on Merton’s approach to casework practice: Putting the wishes and feelings of children and young people who are subject of a plan, at the centre of decision making and planning. These changes will improve things for the individual child and their circumstances.
  • Think Family: enabling families, parents and carers to influence change which empowers them to manage their own affairs, impact decisions about their children and ultimately deliver better outcomes.
  • Building capacity across the Children’s Trust to engage in good quality, ethical and impactful ‘User Voice Activity’, the learning from which is shared with all stakeholders, including participants.

The Children and Families’ Voice Framework 2017-19 will be implemented through annual action plans, and will continue to be monitored by the Children’s Trust, Merton Safeguarding Children Board and the Children, Schools and Families Departmental Management Team.

For more information about the framework contact the lead officer on



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The next edition will be published in September 2017